Our Services

Corporate Travel Management's Technologies

"We feel the future of travel management will continue to be heavily dependent upon advanced technologies but still require traditional services as well".

"Best-in-Class" Online Booking Tool

POWERFUL yet Easy-to-Use Online Booking Tool

Concur Cliqbook Travel is the industry’s most comprehensive and innovative online corporate travel booking tool, delivering the broadest selection of travel content through an intuitive and easy-to-use online experience. Cliqbook gives you total control of your corporate travel program, by delivering the travel content your business travelers need while providing you with policy enforcement, robust global capabilities and increased visibility through real-time reporting. With the convenience of having the most travel content available in one tool, it’s no question why leading companies have chosen Cliqbook for their online travel booking needs.

Cliqbook offers organizations:   

• An intuitive, user-friendly interface = minimal training & high acceptance/usage 
• The most travel content of any online provider, including Southwest Airlines, JetBlue & Airtran direct connects, for example 
• Travel policy control and compliance, including required pre-purchase approvals (optional)  
• Reduced travel booking costs versus full service agent
• Online exchanges, change of return 
• Robust global functionality
• Powerful real-time reporting and analytics
• Enhanced visibility - your company colors,logo & notices ("Have you qualified for this year's sales award cruise?)
• 100% automatic integration with Concur Online Expense.  No other online booking tool has this ability. 
• Constant innovation as a technology leader

 

Online Travel Booking Made EASY   
 

Cliqbook makes booking travel quick and easy, even for the least experienced users. Cliqbook’s user interface delivers a familiar consumer travel booking experience, offering end users powerful yet easy-to-use features, all while ensuring your corporate policies are being enforced. Visual enhancements including an intuitive map-based interface for point and click air booking, grids to display fares organized by your preferences and property photographs make booking travel effortless.

Cliqbook enables travelers to simultaneously book air, rental car, hotel, and rail reservations quickly and easily. With minimal effort and an intuitive user interface, travelers can rapidly book the most complex of trips with a few clicks. Trip templates, maps, smart reminders, and integration to PDA devices are just a few examples of how Cliqbook increases employee productivity by accomplishing the travel booking task faster than any other tool.

Click Here to see a 12 minute overview demonstration of Concur Cliqbook Travel & Expense

Click Here  for an interactive 38 minute demonstration of Smart Expense/Travel Integration, Easy Online Ticket exChanges, Travel Arranger Single View of All Travelers, Cloning Trips, Car/Hotel, Dining/Parking, Reports & Analytics 

Online Meeting Planning & Booking - Drive Costs Out of Corporate Meetings

Concur® Meeting is a template driven, point and click interface that enables the meeting manager to quickly and easily create and define the parameters for the meeting, including an attendee list, registration steps, travel policy, the hotel block, ground transportation and much more. A major benefit of Concur Meeting is the ability to automate the management of hotel blocks, including the capture of guest details and block capacity. The meeting manager can also include customized survey questions to collect the information required to plan event logistics and capture meeting input.

Throughout the entire life cycle of the meeting, meeting managers are in complete control with the ability to:

• Set and enforce travel policy for all attendees
• Monitor invitation and attendee lists, including edit, add and remove features
  
• Facilitate communication to the meeting audience at any given time
  
• Manage maximum capacities related to room blocks, special events and scheduled sessions
  

Take a Tour Now

"Best-in-Class" Online Expense Reporting
 

Eliminate Paper - Integrate Travel
 

Concur Expense enables users to track, store and submit all T&E expenses online, eliminating the need to print, save and store receipts and expense reports. As a result, Concur’s best-in-class solution has revolutionized the expense reporting process by literally making paper receipts a thing of the past.

Concur Expense takes the hassle out of managing stacks of paper receipts during business trips by automatically loading e-receipts from defined vendors – airlines, hotels, rental car agencies and others – directly into the expense report. Business travelers can skip the hotel checkout line, drop off their rental car without an attendant and come home to e-receipts automatically loaded in their expense report. E-receipts, exclusively from Concur, not only eliminate paper receipts and reduce the time employees spend submitting their expense report, they also ensure that expense data is accurately reported every time.

Concur Expense can also help take the hassle out of managing paper receipts through an electronic receipt imaging process that eliminates hard copy receipts and invoices, speeding up approvals and reducing paper. Employees simply fax their receipts to a secure Concur server or scan their receipts to their desktop, and the system automatically "attaches" them to the appropriate online expense report. Receipt images are made available online within minutes to be viewed by the employee, management or accounting staff from any desktop computer.

In addition to streamlining the expense reporting process itself, Concur Expense saves organizations even more money per online expense report, maximizing ROI by:

• Utilizing electronic corporate credit card data to automatically complete expenses and provide full reconciliation
• Eliminating the handling of paper receipts for filers
• Making online expense report submission and approval fast and easy
• Eliminating the need for back-office paper receipt management

Drive Costs out of the Expense Reporting Process

Thousands of organizations automate their expense reporting process with Concur, the worldwide leader in Employee Spend Management. Organizations that still manually process expense reports can spend up to $35 or more per expense report transaction. Travel and entertainment (T&E) expenses comprise of up to 10% of an average company’s operating expenses! With this much at stake, automation is not only considered a best practice, it also:

• Reduces out-of-policy expenses by 40%
• Reduces the reimbursement cycle time by two thirds
• Reduces the cost of every expense report transaction by up to 70%*

Concur® Expense streamlines and automates the expense reporting process for organizations of all sizes. Concur's on-demand solution eliminates the manual, paper based process of managing expense reports and enables employees to quickly create their expense reports, and supervisors, A/P managers, auditors and senior management to easily review, approve, process and audit expense reports. This makes creating and submitting expense reports simple and quick for employees, resulting in high user satisfaction and a rapid employee adoption rate.

Click Here to see a 12 minute overview demonstration of Concur Cliqbook Travel & Expense

Click Here  for an interactive 38 minute demonstration of Smart Expense/Travel Integration, Easy Online Ticket exChanges, Travel Arranger Single View of All Travelers, Cloning Trips, Car/Hotel, Dining/Parking, Reports & Analytics 

Smartphone Access with Concur® Mobile

Concur Mobile is a natural extension of Concur® Travel & Expense, which integrates the complete travel booking and expense reporting process. With Concur Mobile, travelers can manage trips, expenses and reports, and add or change items such as dining, taxis, hotels, and rental cars – all from their phone.

The solution gives business travelers the freedom to manage their itineraries and expense transactions, allowing them to complete reports in a timely manner. Managers can remotely review employee expense reports in detail, allowing them to approve or reject reports wherever they may be traveling.

Concur Mobile gives users the power and flexibility to:

* View itinerary and flight schedules
* Book rental cars, hotels, dining reservations and taxis
* Get directions
* Capture receipt images
* Add or delete expenses
* Approve or reject expense reports


Click Here for additional information and a demonstration of Concur® Mobile

Updates Travel Itineraries into Electronic Calendars

Infotriever is an online communication service that automatically delivers and updates travel itineraries into electronic calendars.

With a simple button click from your website, customers can download:

•  Complete airline flight itineraries
•  Hotel confirmations with room details and directions
•  Rental car confirmations with type, time and pick-up details
•  Customer service contact information

CTM is an Infotriever-enabled provider.  If you are a CTM client, you have access to these services automatically.  For more information, click here:
INFOTRIEVER

Flight Tracker

Our Flight Tracker toolset offers travelers and managers alike an unbeatable solution for staying on top of their travel by the minute. Partnering with FlightStats, one of the industry’s most reputable suppliers of travel information allows us to provide:

* Travel Alerts by Text or Email
* Airport Delays
* Traveler Locator Tool
* Detailed Airport Maps & Information
* Updated Weather
* Remote Access via Blackberry or PDA

Control Your Profile Data Online - Password Protected and Secure

ProFILER Web provides the latest generation of profile management, giving travelers access and control over profile data via CTM's internet homepage. Profile data is stored in the ProFILER database where travelers or travel program administrators access it via a password protected, secure website. Once a change is made, ProFILER uploads the information back into the GDS and/or on-line booking tool via ProFILER Sync.

• Industry's first web-based solution
• Realize time & accuracy efficiencies as travelers create and maintain profile data
• Rapid new account startup.  Agency sends greeting email to travelers with instructions on how to access CTM ProFILER to provide required profile information.  Traveler bookings can begin immediately after the profile is updated
• Accessible 24-hours a day
• Maximize security and control over employee information as the system is password protected and corporations can define the data fields the traveler can edit
• Provides real-time and immediate updates as product interfaces directly with the GDS and the online booking tool.

BizTrip eXpert® powered by Concur®

 

CTM Travel Fulfillment Services (you have your own online booking tool)

If your company is using ADP's online booking tool, BizTrip eXpert®, you will need a Concur Travel Partner to provide fulfillment services for these bookings. CTM is a Concur Partner and will be happy to quote our fees for fulfillment services.

Remember, CTM's fulfillment services are most typically our full complement of travel agency and management services (agents, reports, 24hour, QC, unused ticket tracking, etc) less the actual cost of the online booking tool, as CTM would not be providing that tool.

If you do not wish to administer and configure your booking website, we can provide those services as well.  Our services also include the use of travel consultants as needed.

For more information on CTM fulfillment services for ADP BizTrip eXpert®, please contact us.

Unused Ticket Tracking = BIG Savings

CTM's electronic ticket tracking software automatically tracks reservations 24 hours after the last  day of travel and checks for any tickets with an unused status. We also provide reporting on your employees unused tickets »

• Refundable Tickets - If a refundable ticket is unused, the reservation is sent to our  accounting department and your company receives a full refund.
• Non-Refundable Tickets - If a non-refundable ticket is found the information is entered  into the traveler’s profile, as well as our quality control database. When a new reservation is made by that traveler, our agents or the online booking tool will see that a ticket is available and either encourage the passenger to use that ticket, or book it automatically depending on your travel policy.

  Travel Management Reports

  iBank Reporting delivers over 120 standard reports
  and a virtually unlimited number of user-defined  reports upon demand or on a scheduled broadcast basis. With iBank Reporting your can focus on Spend Analysis, Supplier Management, Policy/Risk Management, Activity Management, Spend Management, Reconciliation Analysis and Agency Productivity.

NEW in 2010:
 

Carbon Reporting is a new feature that gives you access to CO2 emissions calculations based upon trip details.
Crisis Management Reporting, part of iBank, lets you quickly see who is, was, or will be travelling to any destination, works with all GDSs, and includes an itinerary view and broadcast capability. 

With iBank Reporting you can:

• Capture, standardize and warehouse travel information from multiple sources for a single, consolidated view of all travel expenditures incurred worldwide.
• Run more than 120 standard reports and create an unlimited number of custom reports that provide you and your customers with up-to-the-minute travel spending details.
• Identify the location of any traveler at any given time.
• Aggressively manage supplier contracts.
• Easily comply with travel and procurement policies.
• Schedule the production and email delivery of reports, and grant direct system access to those who need the information (e.g., meeting planners, department heads and security personnel).

Click Here for a Reports Slideshow

  

  A Web-Based Business Rules
  Engine that Captures &
  Processes PNR Data

iQCX automates the quality control process, including validating reservation accuracy and monitoring travel policies and contracted rates. 

Rounding out CTM's QC offering is the delivery of customized itineraries and invoices in multiple formats, including fax, plain text email, PDF and HTML. 

iQCX 24-hour automated ticketing means CTM offers truly touchless reservation processing.  CTM immediately tickets all online reservations, thereby guaranteeing the expected fares that were originally booked.

 

Global Distribution System (GDS) 

Our reservation system is provided by Worldspan, one of the industry’s leading tools for linking directly with airline content systems to find the lowest rates and best flights to meet your needs.

We offer our clients a guarantee that all fares displayed and offered are the lowest and best available at the time of booking. If our low fare tracking systems find a lower fare on the same flight within 24 hours of ticketing, our agents will void and re-issue the ticket at the lower fare.

Automated Call Distribution (ACD) System

CTM’s call center technology offers a complete, powerful solution with seamless integration to our VoIP phone system. At the heart of CTM’s Voice over IP call center system is a powerful, software-based Automatic Call Distribution (ACD) engine.

The ACD offers simple to sophisticated call routing options, easy on-site agent deployment, call recording, end-to-end reporting, complete supervisor capabilities and real time agent/call statistics. 

This system provides CTM with the power and flexibility to configure a service platform specific to your company’s requirements and ensuring that quality control standards are being met.